Data collected only as needed
31aceph collects personal information strictly for the purposes of account operation, payment processing, identity verification, and legal compliance. Nothing more.
Your data, clearly explained
Last reviewed: 2025
31aceph Privacy Policy — How We Protect Your Data
At 31aceph, your privacy is not an afterthought. This Privacy Policy explains what personal information we collect when you register and use the platform, why we collect it, how it is stored and protected, who it may be shared with under limited circumstances, and what rights you have as a registered Filipino player.
Reading this document fully before registering gives you a clear picture of how 31aceph handles your data. If you have questions about anything stated here, you can reach our support team at support@31aceph.net before creating an account. Continuing to use 31aceph after registration means you acknowledge and accept the practices described in this policy.
Secure storage standards
Your personal data is stored using technical and organisational measures appropriate to the sensitivity of the information held, including encryption for financial details.
You control your data
As a registered 31aceph player, you have rights to access, correct, and in certain cases request deletion of your personal data. Contact support to exercise these rights.
1. What information we collect
When you register and use 31aceph, we collect personal information across several categories. The specific information we hold about you depends on how you use the platform and which services you access. Below is a clear breakdown of what we collect and when.
| Category | Examples | When collected |
|---|---|---|
| Identity information | Full name, date of birth, government-issued ID | Registration and verification |
| Contact information | Email address, mobile number | Registration and account updates |
| Financial information | Payment method type, transaction records in PHP | Deposits and withdrawals |
| Device and usage data | IP address, browser type, session duration, pages visited | Every platform session |
| Communications data | Support messages, live chat transcripts, email correspondence | When you contact support |
| Gaming activity data | Bets placed, games played, promotion usage | Throughout active platform use |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless this is directly relevant to a responsible gaming assessment and you have provided it voluntarily. We do not collect full card numbers — payment processing is handled by third-party providers who operate under their own security standards.
2. How we use your information
31aceph uses your personal information for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your information are listed below.
- Creating and maintaining your 31aceph account securely and accurately.
- Verifying your identity and age in compliance with applicable requirements, including confirming you are 21 years of age or older.
- Processing deposits and withdrawals in PHP through your nominated payment method and maintaining accurate transaction records.
- Providing customer support and responding to your queries, complaints, or disputes in a timely manner.
- Administering promotions, bonuses, and loyalty programmes that you have opted into, and verifying eligibility conditions.
- Detecting and preventing fraud, money laundering, prohibited account conduct, and other unlawful activity on the platform.
- Fulfilling legal and regulatory obligations, including responding to requests from relevant authorities where required by law.
- Improving 31aceph's platform features, resolving technical issues, and optimising the user experience for Filipino players.
- Sending account notifications, security alerts, and operational communications that are necessary for your use of the platform.
- Supporting responsible gaming assessments where there is reason to believe a player may benefit from intervention or tool activation.
31aceph does not sell your personal information to third parties for advertising or commercial profiling purposes. Your data is not used to build marketing profiles sold to outside organisations.
3. Legal basis for processing
Every instance of personal data processing at 31aceph is carried out on one of the following legal grounds. Understanding these gives you a clearer picture of why certain data is collected and whether you have a right to object or withdraw consent.
1
Contractual necessity
Processing required to fulfil the agreement between you and 31aceph — including account management, payments, and game delivery.
2
Legal obligation
Processing required to comply with applicable laws, including age verification, anti-money laundering rules, and regulatory reporting.
3
Legitimate interests
Processing for fraud prevention, platform security, and responsible gaming monitoring — where these interests do not override your rights.
4
Consent
Where we ask for your consent, such as for optional marketing communications. You may withdraw consent at any time by contacting support.
4. Sharing your information
31aceph does not share your personal information with third parties except in the specific circumstances described below. In every case, data is shared only to the extent necessary for the stated purpose.
- Payment processors: Financial transaction data is shared with licensed payment service providers — including those handling GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, and Mastercard — to process your PHP deposits and withdrawals.
- Identity verification providers: Where an external service is used to verify your identity or age, the minimum required personal data is shared with that provider under a data processing agreement.
- Game and software providers: Platform game content may be provided by licensed third-party software studios. These partners may receive anonymised session data for technical purposes.
- Regulatory and law enforcement authorities: 31aceph may be legally required to share information with relevant authorities in connection with investigations, court orders, or regulatory compliance obligations.
- Professional advisers: Lawyers, auditors, and consultants engaged by 31aceph may access limited personal data as needed in connection with their services, subject to professional confidentiality obligations.
All third parties who receive personal data from 31aceph are required to handle that data in accordance with applicable privacy standards and are prohibited from using it for their own commercial purposes beyond the scope of the service provided to 31aceph.
5. Cookies and tracking
31aceph uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. The cookies used by 31aceph fall into the following categories.
Essential cookies
Required for the platform to function correctly. These maintain your login session, remember your basket or selection state, and enable secure navigation. They cannot be disabled.
Analytics cookies
Help 31aceph understand how players use the platform by collecting anonymised data on page visits, session length, and navigation paths, used to improve features and fix issues.
Functionality cookies
Remember your preferences such as language settings and display choices so that your experience on 31aceph is consistent across sessions.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features that rely on stored preferences may work differently. 31aceph does not use cookies to build advertising profiles or track your activity across unrelated third-party websites.
6. Data storage and security
Personal data collected by 31aceph is stored on servers maintained with security measures appropriate to the nature and sensitivity of the information. These measures include encryption of data in transit using industry-standard protocols, access controls that limit who within 31aceph can view specific categories of personal information, and regular security reviews of platform infrastructure.
Financial transaction data — including records of PHP deposits and withdrawals — is treated with a higher level of protection. Full card numbers are never stored by 31aceph directly; this data is held only by the licensed payment processors who handle the transaction.
While 31aceph takes reasonable and appropriate steps to protect your personal information, no system connected to the internet can be guaranteed to be completely secure against all threats. You also have a role to play in keeping your account secure — using a strong password, not sharing your login credentials, and reporting any suspicious activity to support immediately.
If you believe your 31aceph account has been accessed without your authorisation, contact support immediately at support@31aceph.net so the appropriate security steps can be taken without delay.
7. How long we keep your data
31aceph retains your personal data for as long as your account remains active and for an appropriate period afterwards to comply with legal, regulatory, and operational obligations. The retention periods applied to different categories of data reflect the purpose for which the information was collected.
- Account registration and identity verification data is retained for the lifetime of your account and for a period following closure to comply with applicable regulatory requirements.
- Financial transaction records in PHP are retained for a minimum period as required by anti-money laundering and tax compliance obligations.
- Customer support communications are retained for a period sufficient to resolve any disputes or complaints that arise in connection with the relevant interaction.
- Gaming activity and session data may be retained for responsible gaming monitoring, fraud prevention, and dispute resolution purposes.
- Where you have consented to marketing communications, your contact details for that purpose are retained until you withdraw consent or opt out.
When personal data is no longer required for any of the purposes described in this policy and no legal retention obligation applies, 31aceph deletes or anonymises it in a manner that prevents re-identification.
8. Your rights as a player
As a person whose personal data is processed by 31aceph, you have several rights under applicable privacy law. The practical exercise of these rights is explained below. To make a request, contact 31aceph support at support@31aceph.net with the subject line "Privacy Rights Request" and your registered account details.
Right to access
Request a copy of the personal data 31aceph holds about you. We will confirm what information is held and provide it in a readable format.
Right to correction
If personal data held by 31aceph is inaccurate or out of date, you have the right to request that it be corrected without undue delay.
Right to deletion
In certain circumstances you may request deletion of your personal data. This right is subject to legal retention requirements that may apply to certain records.
Right to restriction
You may request that 31aceph limits processing of your data while a correction request or objection is being assessed.
Right to object
Where processing is based on legitimate interests, you may object. 31aceph will assess whether compelling grounds override your objection.
Right to portability
Where processing is based on your consent or contract performance, you may request your data in a structured, machine-readable format.
31aceph aims to respond to all privacy rights requests within 30 days. Where a request is complex or we receive a high volume, this period may be extended by a further 60 days with notification. We will never charge a fee for a straightforward access or correction request.
9. Protection of minors
31aceph is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If we discover that an account has been registered by or on behalf of a minor, the account will be closed immediately, any balance forfeited, and all personal data associated with the account deleted.
If you are a parent or guardian and believe your child has registered a 31aceph account, please contact support at support@31aceph.net immediately with details of the account. We will investigate and take appropriate action without delay. Parents and guardians are encouraged to use device-level parental control tools to prevent minors from accessing online gaming platforms.
10. Updates to this Privacy Policy
31aceph reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform services, or applicable legal requirements. When a meaningful change is made, registered players will be notified through the platform or via the email address associated with their account.
The updated policy will be published on this page with a revised review date. Your continued use of 31aceph following notification of an update constitutes your acceptance of the revised policy. If you disagree with the changes, you should stop using the platform and contact support to discuss your account options.
For any privacy-related questions not covered in this policy, the 31aceph support team is available at support@31aceph.net. You may also review our Terms and Conditions and Responsible Gaming pages for related information on how we operate the platform for Filipino players.
Register your account — your data is in good hands
You now know exactly how 31aceph collects, uses, and protects your personal information. Register with confidence, verify your account, and enjoy PBA betting, volleyball markets, Pusoy, casino games, and more — all built for Filipino players who value transparency and responsible entertainment.